Domestic & International Ground Shipping – via USPS
Ground Shipping times
- Domestic (U.S.): 3-5 business days
- International: 7-10 business days
Domestic & International Overnight Shipping – via UPS
- 1 DVD Set: $21.95
- 2 DVD Sets: $23.95
- 3 DVD Sets: $24.95
- 4 DVD Sets: $26.95
DVD Return Policy:
30-Day Money Back Guarantee
You may return/exchange any DVD set sold by Surviving Infancy, LLC on our website within 30 days of receipt of merchandise. Merchandise must be in original factory condition as received & must include all original packaging materials. Customer must return all items (via U.S. mail only) at their expense under all circumstances unless we made a shipping error. We will not ship a replacement DVD set or refund your purchase until your item has been returned to us. Returns/exchanges may be refused if the merchandise doesn't meet the conditions required. If you would like a refund on any merchandise that you return, under any circumstances, refund will be less shipping and handling charges. Recipients of exchanges will not incur a shipping charge to ship out a new DVD set and USPS ground shipping will be used.
Please follow the steps below to receive a refund/exchange:
Simply call our office toll-free at 1-855-646-3268 and one of our friendly staff will issue a return/exchange order if your sales receipt meets our 30-day return/exchange policy mentioned above.
For international returns/exchanges, please call our office at (610) 454-9660.
- Include a printed version of your emailed sales receipt in the return envelope to allow us to track your order in our system and expedite your refund/exchange when we receive your item.
Please return (via U.S. mail only) your DVD set back to the address below:
Attn: Surviving Infancy, LLC
P.O. Box 600
Creamery, PA 19430
You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.
Streaming Video Return Policy:
7-Day Money Back Guarantee
Your streaming video purchase comes with a full 7-Day Money Back Guarantee. If you purchase the streaming video version of Surviving Infancy and are not satisfied, please call our office at 1-855-646-3268 and we will issue a full refund.